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Business Progress The introduction of the newly custom-designed database for the logging of all enquires and bookings has made the process more efficient. Since its launch in June 2003 more that 2100 enquires and bookings nave been handled by the new system. The database not only organises the customer data in a logical fashion but also prints out receipts, invoices, booking information sheets for both internal filing and external performers and a range of reports to allow us to guage the progress with venues, performers and customers. This has already saved many hours of paperwork and proposed future developments and continual upgrading will see this remaining paperwork cut to an absolute minimum. All the time saved can then be used productively to giveour customers a better service and keep on top pf our marketing and development programmes. Further progress is still required to reuce standard response times to enquires and also better management of the performers. Standard response times should be kept to a maximum of 24 hours for normal phone enquires and 2 weeks to follow up all Wedding Show enquires. At this time some of the telephone enquires are taking more than the alloted 24 hours and some of the Wedding Show enquires are only being dealt with within a month of the shows. As for the performers, there have been occassions where it has taken longer than usual to get a performer in place, or notification to the customer. The partners of Piping Services Scotland are hoping to develop a better working relationship with all of the the performerson their books and enable Piping Services to provide a better and quicker service to all customers.
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